Practice 01 · MEAL
Monitoring, Evaluation, Accountability and Learning
Measure to decide better. We design and run monitoring and evaluation systems that turn your project data into informed decisions.
Our offer
What we do
Dashboards, digital data collection, performance analysis.
- Dashboards
- Digital data collection
- Performance analysis
- Design of M&E systems: results frameworks, indicators, M&E plans
- Baseline studies, mid-term and final evaluations of projects and programmes
- Digital data collection on smartphones and tablets
- Dashboards and performance analysis
- Accountability and complaints and feedback mechanisms (CFM), including an independent phone line
- Knowledge capitalisation, lessons learned and organisational learning
Typical deliverables
What you receive
- M&E plan and results measurement framework
- Evaluation reports: baseline, mid-term, final
- Cleaned and documented databases
- Monitoring dashboards
- Learning briefs and recommendations
Every deliverable is adapted to the commissioning party’s requirements and validated with your teams.
Accountability · Dedicated offer
An independent phone line so that beneficiaries can make their voices heard.
A-Z Contact Center & Data Intelligence gives projects a dedicated phone channel: beneficiaries can report a complaint, ask a question, make a suggestion or give feedback remotely. Built into the project’s complaints and feedback mechanism (CFM), it does not replace local complaints committees but complements them, turning every call into structured data to improve interventions.
- Easy to reach
- Simple to use
- Potentially free for the beneficiary
- Guaranteed confidentiality
- Full traceability
- Case follow-up
« A complaints mechanism only truly works if beneficiaries dare to use it, can easily reach it and trust how their complaint will be handled. »
A-Z Contact Center& Data Intelligence
How it works
- 01The beneficiary calls the Contact Center
- 02The call is logged
- 03Classification
- 04Case handling follow-up
- 05Data analysis
- 06Decision and project improvement
Our approach
Four steps, from data to action.
- 01
Frame
Theory of change, evaluation questions and indicators.
- 02
Collect
Field surveys and interviews, quality-controlled digital collection.
- 03
Analyse
Statistical and qualitative analysis, triangulation of sources.
- 04
Report back
Reports, dashboards and feedback workshops.
Projects
This practice in action.
Baseline study for the CRWRF and World Renew Mali project, phase 7
See the project
FRES business model evaluation and national clean energy workshop
See the project
Mobile data collection in limited-access areas
See the project
Capacity building for vocational training centres
See the projectTrack record
More assignments in this practice.
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2026
Baseline study for the global project “Women’s Empowerment for Resilient Rural Areas” (WE4R/GMV)
Kayes and Nioro regions
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2024
Development of a monitoring, evaluation and accountability manual, and training for FAWE Mali members
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2023
Impact evaluation of the approaches used by the Sponsorship programme: code of conduct, LaLeMaPe, savings groups focused on livelihoods and the grandmother approach with adolescent girls
Sikasso and Yorosso districts
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2022
Final evaluation of the integrated maternal, newborn and child health project in the Yorosso health district
Yorosso health district
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2022
Training for Save the Children International MEAL staff (monitoring, evaluation, accountability and learning) on mapping with QGIS and infographics
Fields of application
Where this practice works
- Monitoring & evaluationMonitoring and evaluation of projects and programmes
- HealthMaternal and child health, nutrition, sexual and reproductive health
- EducationEducation and education policy
- Food securityFood and nutrition security
- GovernanceDemocratic governance
Let’s talk about your project